Terms & Conditions
Terms and Conditions
Welcome to UpGoods, operated by UpGoods ("Company", "we", "us", or "our"). By accessing our website, using our services or application (collectively, the "Service"), you accept these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must immediately stop using the Service.
By visiting our website and/or purchasing products from us, you engage in our Service and agree to be bound by the following terms, including any additional terms, conditions, and policies referenced herein and/or available via hyperlink.
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms.
If you do not agree to all the terms of this agreement, then you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms. You can always review the latest version of the Terms on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.
SECTION 1 — ACCEPTANCE AND ELIGIBILITY
By accepting these Terms, you represent and warrant that:
You are at least 18 years old or have reached the age of majority required in your jurisdiction. You have the legal capacity to enter into a binding agreement with us. You have consented to allow any minors dependent on you to use this site under your supervision. You are not subject to any legal prohibition preventing you from using our Service.
You may not use our products for any illegal or unauthorized purpose. When using the Service, you must not violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any viruses, worms, or other harmful code.
A breach or violation of any of these Terms will result in immediate termination of your Service.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding payment card information) may be transferred unencrypted and may involve:
(a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any content on the website, without our express written permission.
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
SECTION 3 — PERSONAL USE
You confirm that you are using the website to purchase products solely for your own personal, non-commercial use, as the primary buyer, and not as an agent or on behalf of another person.
SECTION 4 — PRICES AND PAYMENT TERMS
4.1 Prices
All prices displayed on our website are stated in USD.
Prices do not include any fees, taxes, duties, or other administrative charges, unless otherwise indicated at checkout.
Prices are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
4.2 International Orders — Customs Duties and Taxes
Any customs duties, taxes, import fees, or other charges related to the import of products to your delivery address are your responsibility and are not included in the product price.
Our goods are shipped duty and tax unpaid.
You (the buyer) are the importer and are responsible for correctly paying any applicable customs duties and/or import taxes, and for complying with all laws applicable in the country of import.
4.3 Accepted Payment Methods
We accept:
Credit cards: VISA, Mastercard, Maestro, AMEX. PayPal. Bank transfer. Cash App.
4.4 Payment Processing
Payment is required at the time the order is placed.
We may use third-party payment processors to process transactions.
You are responsible for providing complete and accurate payment information.
We are not responsible for failed payments or issues caused by third-party payment processors.
4.5 Failed Payments
If payment fails, we reserve the right to suspend or cancel the order until full payment is received.
4.6 Pricing Errors
If we determine that a product's price has been listed incorrectly, we will notify you as soon as possible and allow you to:
reconfirm the order at the correct price, or cancel the order.
If we are unable to contact you or receive no response, the order will be deemed cancelled and any payment made will be refunded in full.
We are not obligated to fulfil an order if the price listed on the website was incorrect, even if you received an order confirmation.
SECTION 5 — PLACING AN ORDER
5.1 Order Process
Once an order is placed, all orders are subject to product availability in stock.
If we have sufficient stock to fulfil your order, you will receive an order confirmation, which constitutes acknowledgement that we have received your order.
5.2 Formation of Contract
A contract is only formed once we issue you an order confirmation, and only with respect to the products listed in that confirmation.
These Terms form an integral part of the contract concluded.
5.3 Multiple Products
If your order includes more than one product, the products may be delivered in separate shipments and at different times.
5.4 Right to Refuse an Order
We reserve the right to refuse or reject any order placed by you at any time, even after issuing an order confirmation.
We are not liable to you or any third party for cancelling or rejecting an order.
5.5 Cancellation of Order by Us
If we cancel your order after receiving payment, even if an order confirmation has already been sent, we will refund the full amount paid for the order.
SECTION 6 — DELIVERY
6.1 Delivery Terms
We will make every effort to deliver your order to the delivery address provided at the time of ordering.
Estimated delivery times are:
6–14 business days for standard shipping, 3–10 business days for express shipping,
depending on the delivery location.
If we are unable to meet the estimated delivery date, we may notify you of this fact.
6.2 Transfer of Risk
Any risk associated with the product passes to you at the moment the product is delivered to the specified delivery address, unless the delay in delivery is due to your breach of obligations under these Terms.
6.3 Failed Delivery
If you are unable to receive your shipment, we may leave a notice with instructions for redelivery or collection of the shipment from the carrier.
If delivery is delayed due to an unjustified refusal to accept the shipment, we may charge you for any costs and fees incurred as a result.
6.4 Customs Delays
We are not responsible for delays caused by:
customs inspections, an incorrectly provided address, force majeure events beyond our control.
SECTION 7 — ORDER CHANGES AND CANCELLATIONS
7.1 Cancellation by Customer
You may cancel or modify your order within 24 hours of placing it by contacting our customer service department at:
Once an order has been packed or shipped, it can no longer be cancelled or modified.
In such cases, the order must be returned in accordance with our Return and Refund Policy.
7.2 Automated Processing
Because we use a fully automated order fulfilment system, the shipping process begins immediately after an order is placed.
For this reason, we are unable to halt the shipping process once fulfilment has begun.
SECTION 8 — DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
8.1 Reporting Issues
If the product you received is defective, damaged, or does not match your order, you must contact us at:
within 7 days of delivery, providing:
your order number, a description of the issue, photographic evidence of the defect or damage.
8.2 Resolution
Our sole obligation to you in the case of defective products is, at our sole discretion, either to:
replace the product at no additional cost to you, or issue a full refund of the purchase price.
8.3 No Return Required
You do NOT need to return defective, damaged, or incorrect products to us.
You may keep the product, give it to someone else, or dispose of it responsibly.
We only require photographic proof in order to process your claim.
SECTION 9 — RETURNS AND REFUNDS
Our Return and Refund Policy forms part of these Terms and sets out the rules governing your use of our website and services.
9.1 Return Period
Most products can be returned within 30 days of the delivery date.
Returns must meet the requirements set out in our returns policy and must be reported before the product is shipped back.
9.2 Return Shipping Costs
The cost of return shipping is borne by the customer for returns resulting from a change of mind or dissatisfaction with the purchase.
For defective or non-conforming products, return of the product is not required.
9.3 Refund Processing
Refunds are processed within 5–7 business days to the original payment method after the returned product has been received and approved.
Full details can be found in our Return and Refund Policy.
SECTION 10 — VOUCHERS AND PROMOTIONAL CODES
10.1 Use of Promotions
When purchasing products on the website, you may use our promotional codes or discount vouchers.
10.2 Restrictions
You may use only one promotional code or discount voucher per order.
Vouchers:
have no cash value, do not accrue interest, cannot be exchanged for cash.
If the voucher value does not cover the full order value, you may pay the remaining amount using another payment method.
10.3 Refunds
If you use a promotional voucher when placing an order that is subsequently returned, the value of the voucher used will not be refunded.
SECTION 11 — ACCURACY OF INFORMATION
We are not responsible if information provided on this website is not accurate, complete, or current.
The material on this site is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information.
Use of the information on this site is at your own risk.
We reserve the right to change the content of this site at any time, but we have no obligation to update any information on the site.
You agree that it is your responsibility to monitor changes made to our website.
SECTION 12 — PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website.
These products or services may be available in limited quantities and are subject to return or exchange only in accordance with our Return and Refund Policy.
We have made every effort to display the colours and images of our products in the store as accurately as possible.
However, we cannot guarantee that the display of colours on your monitor will be accurate.
We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction.
All product descriptions and prices are subject to change at any time without notice, at our sole discretion.
We do not warrant that:
the quality of any products, services, information, or other material purchased or obtained by you
will meet your expectations, or that any errors in the Service will be corrected.
SECTION 13 — BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
At our sole discretion, we may limit or cancel the quantities purchased per:
person, household, or order.
If we change or cancel an order, we may attempt to notify you by contacting the:
email address, billing address, and/or phone number
provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
You agree to promptly update your account information, including:
your email address, payment card numbers, and card expiration dates,
so that we can complete your transactions and contact you as needed.
SECTION 14 — THIRD-PARTY TOOLS AND LINKS
14.1 Optional Tools
We may provide you with access to tools provided by third parties that we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations, or conditions of any kind.
Use of any optional tools offered via third parties is entirely at your own risk.
14.2 Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties.
We are not obligated to review or evaluate the content or accuracy of such materials.
We make no warranties and assume no liability for:
third-party materials, third-party websites, or products or services provided by third parties.
SECTION 15 — INTELLECTUAL PROPERTY
15.1 Ownership
All content, trademarks, logos, and software on this website are the exclusive property of UpGoods or are used under appropriate licence.
Without our express written consent, you may not:
copy, modify, distribute, create derivative works,
based on any material found on the site.
15.2 Copyright Infringement Notice Procedure
To report an alleged copyright infringement, please send a written notice to:
The notice should include:
identification of the copyrighted work, the URL of the infringing material, your contact details and a good faith statement, an electronic or physical signature of the rights holder.
SECTION 16 — COMMENTS AND USER-SUBMITTED MATERIAL
If, at our request, you submit certain materials, or if without our request you submit creative ideas, suggestions, proposals, plans, or other materials, whether:
online, by email, by regular mail, or otherwise,
you agree that we may, at any time, without restriction:
edit, copy, publish, distribute, translate, use in any media,
any comments or materials submitted by you.
We may, but have no obligation to, monitor, edit, or remove content that, in our sole discretion, is:
unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable.
You agree that your comments will not violate the rights of any third party, including:
copyright, trademark, privacy, personality rights, or other proprietary rights.
SECTION 17 — PRIVACY AND DATA PROTECTION
17.1 Privacy Policy
Your personal data is processed in accordance with our Privacy Policy.
17.2 Data Collection
We collect personal data necessary to:
fulfil orders, process payments, improve our services,
in accordance with applicable data protection laws.
17.3 Your Rights
You have the right to:
access your personal data, correct your data, delete your data, restrict processing, data portability, object to the processing of your data,
in accordance with applicable law.
17.4 Security
We use industry-standard technical and organizational measures to protect your data.
In the event of a data breach, we will notify you and the relevant authorities where required by law.
SECTION 18 — COOKIES AND TRACKING
18.1 Types of Cookies
We use necessary, performance, functional, and advertising cookies in order to:
ensure the basic functioning of the site, analyse use of the site, deliver personalized content.
18.2 Opting Out of Cookies
You can control your cookie settings via:
your browser settings, our cookie consent banner.
Disabling cookies may affect the functioning of the website.
18.3 Third-Party Cookies
We may allow analytics and advertising service providers to place cookies on your device.
Detailed information can be found in the respective privacy policies of these providers.
SECTION 19 — PROHIBITED USES
In addition to other restrictions set out in these Terms, you are prohibited from using the website or its content:
For any unlawful purpose. To solicit others to perform or participate in any unlawful acts. To violate any international, national, regional, or local laws, regulations, or ordinances. To infringe upon or violate our intellectual property rights or the intellectual property rights of others. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against others. To submit false or misleading information. To upload or transmit viruses or any other type of malicious code. To collect or track the personal information of others. To spam, phish, pharm, pretext, spider, crawl, or scrape data from the site. For any obscene or immoral purpose. To interfere with or circumvent the security features of the Service.
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 20 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
20.1 Disclaimer of Warranties
We do not guarantee, represent, or warrant that your use of our Service will be:
uninterrupted, timely, secure, or error-free.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
The Service and all products and services delivered through it are provided "as is" and "as available", without any warranties, representations, or conditions of any kind, either express or implied.
20.2 Limitation of Liability
In no case shall UpGoods, our:
directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors,
be liable for any:
injury, loss, claim, direct damages, indirect damages, incidental damages, punitive damages, special damages, consequential damages,
including but not limited to:
loss of profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.
Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by applicable law.
SECTION 21 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless UpGoods and our:
parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, employees,
from any claim or demand made by any third party, including reasonable legal fees, arising out of:
your breach of these Terms, your violation of any law, your violation of the rights of a third party.
SECTION 22 — SEVERABILITY
If any provision of these Terms is determined to be:
unlawful, void, or unenforceable,
that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
Such a determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 23 — TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by discontinuing your use of our website.
If, in our sole judgment, you:
fail to comply with any provision of these Terms, or we suspect that you have failed to comply with any provision,
we may terminate this agreement at any time without notice.
SECTION 24 — GOVERNING LAW AND JURISDICTION
24.1 Primary Governing Law
These Terms, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of the Kingdom of the Netherlands, without regard to conflict of law provisions.
24.2 Application of Multi-Jurisdictional Laws
For customers in certain markets, mandatory consumer protection laws may also apply, including those in force in:
the European Union, the United Kingdom, Australia, Canada, New Zealand, the United States.
24.3 Dispute Resolution
Any disputes arising out of or related to these Terms shall be subject to the jurisdiction of the courts of the United Kingdom, unless applicable consumer protection laws provide otherwise.
SECTION 25 — ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with any policies or operating rules posted by us on this website or in respect of the Service, constitute the entire agreement and understanding between you and us.
These documents supersede any prior or contemporaneous:
agreements, communications, proposals,
whether oral or written, relating to your use of the Service.
SECTION 26 — CHANGES TO THESE TERMS
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates on our website.
It is your responsibility to check our website periodically for changes.
Your continued use of or access to the website or the Service following the posting of any changes constitutes acceptance of those changes.
SECTION 27 — COMPANY INFORMATION
Store name: UpGoods
Company name: UpGoods
Email address: info@up-goods.shop
Business hours: Monday–Saturday 09:00–17:00 CET
Website: up-goods.shop
SECTION 28 — CONTACT INFORMATION
Questions regarding these Terms should be sent to:
Email: info@up-goods.shop
Business hours: Monday–Saturday 09:00–17:00 CET
Last updated: 8 July 2026
Governing Law These Terms are governed by the laws of the United Kingdom, without regard to conflict of law provisions.